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Serve Team Health
How much of each serve team roster actually shows up. Everyone listed on a team in Planning Center,
checked against whether they scanned in as a volunteer on each Sunday in the window.
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Team
Roster
Serving on a typical Sunday
Of those asked
Avg asked
Avg people
Served at least once
Core
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Click a team to see who is on it. Roster counts de-duplicate shift teams —
all three Hosts shifts hold the same people, so they count once. Teams under 10 people sort to the
bottom and are flagged: their percentage swings several points on one person.
Reading this without getting it wrong
Serving is a check-in scan, not a confirmed request. A team that scans loosely reads low.
This is a different question from the one the Serve Requests board answers — that one measures whether people
replied.
If the Sunday rate looks bad but “served at least once” looks normal, suspect the kiosk.
Those two columns disagreeing is what a scanning problem looks like, not a commitment problem. Worth a word with the
team lead before anything else.
A team that only runs some Sundays still gets divided by all of them. Baptism is the clearest
case — it reads low for doing exactly its job.
Two rates, two denominators — read them together. “Serving on a typical
Sunday” divides by every Sunday in the window, whether or not anyone asked. “Of those asked”
divides only by the Sundays that person was actually scheduled in Planning Center. They agree for
someone who has been on a roster all year and diverge sharply for anyone who joined recently —
volunteers first scheduled in Jul–Aug 2026 read 14% on the first and 38% on the second.
Added 3 Sep 2026 after Amanda raised it (FB-0003).
“Never scheduled” is not a performance problem. Someone on a roster PCO has
never put on a plan has no show rate, and gets a dash rather than a 0%. Citywide 69 people are in that
position over eight months — thirty of them served anyway. That is a scheduling gap to hand back
to the team lead.
Don't halve for a rotation — and check before assuming one. Measured 3 Sep 2026:
Valet volunteers are scheduled 22 of 32 Sundays on average, so its low rate is not a rotation artifact.
The “of those asked” column is what settles that argument now, per team, instead of assuming.
Where a team really is intermittent the gap is obvious — Hospitality is asked under 4 Sundays in 8
and its two rates differ by more than 20 points.
The original rotation caveat still stands. If a team is built to serve every other Sunday, the whole team
was never expected on any one Sunday. The denominator is who was asked that week.
Core means someone serves more Sundays than not — better than every other week.
A person on two teams counts in both, so the team rows add up to more than the headline roster.